Being a customer has never been so good. These days, a customer enjoys multiple ways of interacting with his or her service provider and getting a job done. There are informative web sites, emails, contact centers, call desk, Instant Chat, tele-support andon. A Free ticket system is another essential tool that customers can use to get their requests handled in a responsive and secure way.
To treat your customers to a service in tune with modern times, the minimum you can do is to install a ticket system. With the numerous ticket systems available for free, there is no reason why you shouldn’t. A ticket system is used to manage a database of requests from a pre-defined or registered group of customers or users. Certain ticket systems have advanced functions such as the ability to search the database.
Most free ticket systems provide the same basic functionality. Every customer request is treated as a ticket and assigned a number, which is used to track the ticket. All information and correspondence about the ticket is stored in a database against the ticket number. This database can be later used for answering similar requests in the future, analysis, research and development.
Ticketing systems have led to 100 percent increase in productivity and revenue for certain online businesses. In addition, you gain infinitely by maintaining an excellent customer service record, attracting new customers and retaining existing ones. The secret lies in setting up the system in such a way that it handles most of your customer service operations with minimum supervision from your end. You get the time to focus on generating revenue while the knowledge base that gets built automatically day by day allows you access to a wealth of practical information.
You can select a trouble ticket system to manage problems raised by customers of a specific product or service. Once the problem is resolved, the ticket system stores the ticket with the solution for future reference. For administration purposes, some systems allow you to monitor the history of tickets and the work done on it by operators. You ‘can view the available free ticket systems by searching on the Internet. Before selecting a ticket system, keep in mind your requirements and check out if the system is technically compatible with your website.
Different ticket systems are written in different scripting languages. As a result, they require different platforms to run on in addition to the difference in features and design. For example, you might select an email-based ticket system if you want to continue communicating with your customers using your favorite mailer program. If you want to save your customers from entering registration details to create a ticket, you could choose a system that allows customers to create tickets without registration. Similarly, there are many other features and functions that you should check out for determining the most suitable system for your business.